| Received | Informant | Company | Subject | Status |
|---|
| Status | Description |
|---|---|
| Dropped | Complaints are not supported by valid evidence and information, and/or are inaccurate in the operational area. |
| OnProgress | The process of verification and understanding of the reporter/complaint deliverer and the complaint management team/business unit/related section to the preparation of the action plan |
| Monitoring | Action factories have been developed and/or implementation is underway in the field |
| Closed | The action plan has been fully implemented |