| Received | Informant | Company | Subject | Status | 
|---|
| Status | Description | 
|---|---|
| Dropped | Complaints are not supported by valid evidence and information, and/or are inaccurate in the operational area. | 
| OnProgress | The process of verification and understanding of the reporter/complaint deliverer and the complaint management team/business unit/related section to the preparation of the action plan | 
| Monitoring | Action factories have been developed and/or implementation is underway in the field | 
| Closed | The action plan has been fully implemented | 
